Forum; Apps. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 1. I have 3 devices. Changes to our Acceptable Use Policy for Virgin Media Mail. Connect to the router with a LAN cable. Virgin Media Web Safe Log in to your My Virgin Media account. 65% of young people aged 11-16 are in favour of the. If you're still having issues changing your settings, please let us know. com). Have you retried? You could try changing the DNS server on your PC to Google (8. I have web safe switched off but still certain sites wont load. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. e. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. . Take a look at the pull-out tab on the side of the Hub 3. opens perfectly in both Firefox and in Edge. Open a new account or log in to your virgin Media account using your email address and password. 168. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Like a lot of people here it seems. uk Server: cache1. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Move message to Spam folder (default) Flag a message as. Virgin Phone Switchover. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Hello. I have the same problem as well, I have just checked my online security controls and it's all turned off. 0 Kudos. No bank or credit card details are required for the trial. As a result images etc aren’t downloaded automatically. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. com again and noticed a. 168. 222. ) and blocked and allowed websites have disappeared completely. I am shown “cannot access to the server”. I know for a fact there is a problem with the provider and not my laptop. Just bear in mind this would reset everything. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. For best. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. IPSec Pass-Through. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Working for me on a VM connection (both with VM's DNS and OpenDNS). I've taken a look at the threads you hav. 4. Manage Your. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. The Web Safe function was working properly for the full year that I was. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Security matters. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. VPN Apps for all devices and unlimited simultaneous connections. This video is about how to use any website that has been blocked by Virgin Media. These changes affect all Virgin Media email addresses ending in the. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Select the Settings cog in the top right-hand corner. Tried every browser, device, incognito mode etc. Parental controls block websites and applications that you think are unsuitable for your child. You need F-Secure SAFE – our award winning internet security package. Having the same problem on multiple devices. I can not access the Manage your websafe settings via my app or via my pc. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. virgin fibre web safe 0 Virgin Media takes online safety seriously. Switch on Child Safe. 48. 222. Joining in. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. not the VM Hub. The results of queries to the Virgin Media DNS server gave the following results. Expand the Email option. What’s more, it’s compatible with all. Qurento. this tool is useless and does not workRe: Manage Websafe settings. Discover the web for yourself. Preferred DNS 192. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Chatter and natter. There have been a few complaints about this recently. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 220. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 159. I am also experiencing the same issue. Account settings ; About us ;. Changing DNS on your device is the best option VM have other DNS 194. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 220. BTW is there a reason why you are access the old site page for Web Safe?. That's all well and good, but it means people looking. If it was a scam, they will be able to help and protect you from falling victim to fraud. Select Parental Controls in Virgin Media Web Safe. Web Safe is not automatically turned on for customers joining before this date. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 4) or OpenDNS (208. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Web safe provides ultimate protection when using the internet. --. 100. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 168. 88K views 5 years ago. Reply. laptop. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. 67. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Regards, Daniel Options. Users can change their settings at any time in My Virgin Media. 8. Joining in. POP3 Settings. VM has WebSafe enabled. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I’ve called VirginMedia several times and they have not been able to help. 220. Makes sure your dns settings on your computer are manually set - 8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Options. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Parental controls block websites and applications that you think are unsuitable for your child. Plus all the blocked websites reset to nothing when I log in again. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Select the firewall and tick the following protocol. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Options. Email address. 8. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Select SPAM Settings. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. 0 & V6. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Login to the Virgin Media online account and check the Web Safe settings. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. IMAP Security. Go to Settings > General, then tap Software Update. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. If you changed the computer's network settings to use any Public DNS does that re-gain access. 140 and not, the expected, 81. 0. Access Virgin Media router settings in modem-only mode. Im having the same ballache redirecting as people have been having since 2021. . The computers and devices you wish to authorise are set up so that. Apply the Public DNS to the computer / device / your own Router i. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. QuickStart, set up and connections. e. 67. 9. 4. Only slow and interment WiFI. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. In order to check this further and help, I will send you a PM here soon. 0 you will need to use 192. 159. com nslookup protonvpn. 1 on your browser. You can find out more FAQs about Web Safe here. g. Options. com 9. Click: Web Safe. on 15-04-2023 15:47. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. make sure you are using Virgin Media's DNS; if you go to 1. . Name. Bypass Child Safe & Virus Safe. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. And we don’t mean wrapping them in bubble wrap. The VM website is constantly being tweaked. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. 8 and/or 1. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 168. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1. Childsafe off but still blocking sites. 1 — the Internet’s. Options. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Hi Ryan, Thanks for posting and welcome to our community 🙂. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. These are two settings — Virus Safe and Child Safe. 0 Replies 552 Views 0. Phone. - 5205097 - 3. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 123,8. 1. If you changed the computer's network settings to use any Public DNS does that re-gain access. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. It shows that it is ‘on’ but doesn’t block any websites at all. The Virgin Media blocking method. You can change this by clicking on the toggle to switch on or off when needed. Virgin Media is one of the famous service providers in the UK. Phone. ' The child safe settings are on and correctly configured. AS Name. 159. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. 1. 100 & 194. Thanks. . net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. Here you’ll find all the help you need for Virgin Media related problems and issues. If you want to protect children, then click on the Child Safe filter. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Virgin Media Web Safe allows you to restrict certain types of. 4. not the VM Hub. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Go to 192. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 222. 8. Tech Chatter. Re: Websafe settings won't save. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. , that can help you bypass Virgin Media IPTV blocking. Faced. Home Phone. I'll be in touch soon. If you’d like to change the. 🙂 I'm sorry to hear that you're still experiencing this issue. Hi 20220328, Thanks for your post and welcome to the forums. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. To check this, go to iOS settings > Local network > ON’. It is still shown as enabled on the WebSafe website, and Virgin Support. Plug in your Virgin Media router. Open any browser and, in the address bar, type Virgin Media IP address — 192. Virgin Media takes online safety seriously. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. If your websafe option is off, then the toggle will be greyed out. 1. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Click: Settings. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. If, however, you're still experiencing the problem, please pop back to us. on 27-08-2023 09:39. NordVPN – Extensive server network. Open a new account or log in to your virgin Media account using your email address and password. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. resolved IP Address is 185. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Thanks - 5400491. I have switched off-on-off the web safe settings. Please keep an eye out for a purple envelope at the top right corner of your Forum page. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. In response to lotharmat. cheating, porn, social media etc. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Sign in to My Virgin Media a. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. resolved IP Address is 185. on 09-07-2023 22:56. 162. Hi. A new secure password will be generated for you. I have 3 devices. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. 8. It's the same for virus safe and child safe. . Hello, I am having this problem too. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. These are two settings — Virus Safe and Child Safe. Switched On Families Swap and share practical advice with other parents cancel. We give all our customers a complete, market leading security package called Virgin Media. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. See where this Helpful Answer was posted. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Virgin Media. Try computers with Cisco’s OpenDNS using 208. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. g. VPN operates fine for use with : Virus Safe : Enabled. Discover the web for yourself. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. There is no speed problem with 16 Gig memory. If, however, you're still experiencing the problem, please pop back to us. Any help appreciated. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 25-02-2023 13:20 - edited 25-02-2023 13:25. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 67. Then click on Manage services. For best protection, we recommend using Virgin Media Internet Security and Web Safe. AS Name. 0. Virginmedia. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. service. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. Login to the Virgin Media online account in a web browser. Click: Web Safe. Home Phone. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. I’ve tried re-booting the hub etc but no joy. And we don’t mean wrapping them in bubble wrap. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 220. 100. Virgin Media takes online safety seriously. Manage Your Account. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". com 194. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Abdelmonem. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 0 Kudos Reply. Just sign in to My Virgin Media and change your settings. Select the SPAM setting you’d like to use: Reject All Spam messages. Open a Web browser (e. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I am trying to turn on the web safe settings but it's not working. QuickStart, set up and connections. Virgin Mobile. We'll go over how to set up the filter, what. Tap Install Now. 4.